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Terms and Conditions

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Section 1. General Provisions

  1. The online store available at wesna.pl is operated by Altacom Sp. z o.o. with its registered seat at Franciszka Klimczaka 10e/2, 02-797 Warsaw, Poland, NIP (Tax ID): 521 346 7606, REGON: 141192421, hereinafter referred to as the "Seller".

  2. These Terms and Conditions define the rules for using the Store, placing orders for products, delivering ordered products to the Customer, payment of the purchase price by the Customer, and the Customer's right to withdraw from the contract.

  3. Before placing an order, the Customer is required to read and accept these Terms and Conditions.

Section 2. Conclusion of the Sales Contract and Order Fulfillment

  1. Product information provided on the website constitutes an invitation to conclude a contract within the meaning of applicable law.

  2. An order is placed at the moment the Customer clicks the "Order with Obligation to Pay" button (or an equivalent button).

  3. Upon placing an order, the Seller shall immediately confirm its receipt. The sales contract is deemed concluded upon the Customer's receipt of an email confirming that the order has been accepted for fulfillment.

  4. Pre-order: In the case of products marked as "Pre-order", the fulfillment time is extended. The estimated shipping start date is specified in the product description. The Seller reserves the right to inform the Customer of any changes to the production schedule.

Section 3. Prices and Payment Methods

  1. All prices provided in the Store are gross prices (including VAT) and are expressed in PLN.

  2. Product prices do not include delivery costs, which are displayed in the order summary before finalizing the order.

  3. The Seller provides the following payment methods:

    • Electronic bank transfers via certified payment gateways (Stripe, PayPal).

    • Payment cards.

  4. Under the pre-order model, payment is collected in full at the time of order placement to guarantee the reservation of a product from a limited collection.

Section 4. Delivery and Order Fulfillment Time

  1. The Seller ships orders within the European Union via specialized courier service providers.

  2. The total delivery time consists of the order preparation time (particularly relevant for pre-orders) and the transit time.

  3. The Seller is obligated to deliver goods free of defects.

Section 5. Right to Withdraw from the Contract

  1. A Customer who is a Consumer has the right to withdraw from the contract within 14 calendar days from the date of taking possession of the goods, without giving any reason.

  2. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by means of an unequivocal statement (e.g., via email).

  3. The Seller shall refund the payment using the same payment method used by the Customer, immediately after receiving and verifying the condition of the returned item.

Section 6. Complaints Procedure

  1. In the event of non-conformity of the goods with the contract, the Customer is entitled to statutory remedies under applicable EU consumer protection regulations.

  2. Complaints should be submitted electronically to the following email address: info@wesna.pl.

  3. The Seller will address the complaint within 14 days of receiving it.

  4. The Customer bears the direct costs of returning the product.

Conditions for Accepting Returns: A return will be accepted provided the product is returned in an unchanged state, not exceeding what is necessary to establish its nature, characteristics, and functioning. In particular, the returned product must not:

  • Show signs of wear beyond fitting/trying it on,

  • Be soiled or stained,

  • Show any damage or other signs of use,

  • Be missing original tags, labels, or security features.

The Buyer shall be liable for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics, and functioning. In the event of a deterioration in the condition of the product, the Seller reserves the right to:

  • Reduce the refund amount by the extent of the diminished value of the product, including the costs of restoring it to a sellable state (e.g., professional cleaning),

  • Refuse the return in the case of significant deterioration of the product's condition.

Returns delivered after the expiry of the 14-day deadline will not be accepted or processed.

Section 7. Final Provisions

  1. Any disputes arising between the Seller and the Customer shall be submitted to the competent courts in accordance with the provisions of the Polish Code of Civil Procedure.

  2. The Customer has the option to use out-of-court complaint handling and redress mechanisms (e.g., via the ODR platform: http://ec.europa.eu/consumers/odr).

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